TY  - BOOK
AU  - Sterne,Jim
TI  - Customer service on the Internet: building relationships, increasing loyalty and staying competitive
SN  - 0471155063 (pbk. : alk. paper)
AV  - HF5415.5 .S737 1996
U1  - 658.8/12/0285467 20
PY  - 1996///
CY  - New York
PB  - Wiley Computer Pub.
KW  - Customer services
KW  - Communication systems
KW  - Local
KW  - Internet
KW  - LEMB
KW  - World Wide Web
KW  - Internet marketing
N1  - Includes index
ER  -