00868nam a2200253Ia 4500 223212 BIBL 20160527200959.0 960614s1996 nyua 001 0 eng 96026880 0471155063 (pbk. : alk. paper) DLC DLC DLC HF5415.5 .S737 1996 658.8/12/0285467 20 Sterne, Jim Local 174409 Customer service on the Internet building relationships, increasing loyalty and staying competitive Jim Sterne. New York Wiley Computer Pub. c1996. xxvi, 326 p. ill. 24 cm. Includes index. Customer services Communication systems. Local 83493 Internet LEMB 36519 World Wide Web Local 190766 Internet marketing Local 115752 167321 167321 0 0 0 658_812000000000000_S839C 0 evl 317870 10 10 1 2016-05-27 318334 0 658.812 S839c 80000002071390 2016-05-27 00:00:00 r:223212 z:NCC:D 6