Sterne, Jim <br/><br/>
Customer service on the Internet  building relationships, increasing loyalty and staying competitive 
Jim Sterne. 
 - New York  Wiley Computer Pub.  c1996. 
 - xxvi, 326 p.  ill.  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0471155063 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>96026880  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Communication systems.<br/>Internet<br/>World Wide Web<br/>Internet marketing
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S737 1996 
<br/><br/><label>Dewey Class. No.: </label>658.8/12/0285467