TY  - BOOK
AU  - Gitomer,Jeffrey H.
TI  - Customer satisfaction is worthless, customer loyalty is priceless: how to make customers love you, keep them coming back and tell everyone they know
SN  - 188516730X
AV  - HF5415.525 .G58 1998
U1  - 658.8/12 21
PY  - 1998///
CY  - Austin, Tex.
PB  - Bard Press
KW  - Customer loyalty
KW  - Local
KW  - Customer relations
KW  - Customer services
KW  - Consumer satisfaction
N1  - Includes index
ER  -