00802nam a2200241Ia 4500001000700000003000500007005001700012008004100029010001500070020001500085040001800100050002600118082001700144100003100161245017100192260003700363300001900400500002000419650002900439650003000468650002900498650003300527223209BIBL20160527200959.0980313s1998    txu           001 0 eng    a 98017427   a188516730X  aDLCcDLCdDLC00aHF5415.525b.G58 199800a658.8/122211 aGitomer, Jeffrey H.2Local10aCustomer satisfaction is worthless, customer loyalty is pricelessbhow to make customers love you, keep them coming back and tell everyone they knowcJeffrey Gitomer.  aAustin, Tex.bBard Presscc1998.  a288 p.c24 cm.  aIncludes index. 0aCustomer loyalty.2Local 0aCustomer relations2Local 0aCustomer services2Local 0aConsumer satisfaction2Local