Gitomer, Jeffrey H. <br/><br/>
Customer satisfaction is worthless, customer loyalty is priceless  how to make customers love you, keep them coming back and tell everyone they know 
Jeffrey Gitomer. 
 - Austin, Tex.  Bard Press  c1998. 
 - 288 p.  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>188516730X 
<br/><br/><label>LCCN: </label>98017427  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty.<br/>Customer relations<br/>Customer services<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>HF5415.525  / .G58 1998 
<br/><br/><label>Dewey Class. No.: </label>658.8/12