@book{167123,
	author = {Harrrington, H. J.},
	title = {Mejoramiento de los procesos de la empresa},
	publisher = {McGraw-Hill},
	year = {c1994.},
	series = {Serie McGraw-Hill de Calidad total},
	address = {Santa Fé, Bogotá},
	note = {Translation of: Business process improvement, 1st ed., c1991.}
}