TY - BOOK AU - Kraut,Allen I. TI - Organizational surveys: tools for assessment and change T2 - Jossey-Bass business & management series SN - 0787902349 (acid-free paper) AV - HD58.9 .O737 1996 U1 - 658.4 20 PY - 1996/// CY - San Francisco PB - Jossey-Bass Publishers KW - Organizational effectiveness KW - Evaluation KW - Local KW - Consumers KW - Attitudes KW - Employee attitude surveys N1 - Includes bibliographical references and indexes ER -