@book{166684,
	author = {Mitroff, Ian I. and Pearson, Christine M.},
	title = {Cómo gestionar una crisis},
	publisher = {Gestión 2000},
	year = {c1997.},
	address = {Barcelona},
	note = {Translation of: Crisis management: a diagnostic guide for improving your organization's crisis-prparedness, c1995.}
}