TY  - BOOK
AU  - Radford,Marie L.
TI  - The reference encounter: interpersonal communication in the academic library
T2  - ACRL publications in librarianship
SN  - 0838979513 (alk. paper)
AV  - Z674Z675.U5 .A75 no.52
U1  - 020 s025.5/2777/0973 21
PY  - 1999///
CY  - Chicago
PB  - Association of College and Research Libraries
KW  - Academic libraries
KW  - Reference services
KW  - United States
KW  - Local
KW  - Communication in library science
N1  - Includes bibliographical references (p. 205-217) and index
ER  -