Radford, Marie L. <br/><br/>
The reference encounter  interpersonal communication in the academic library 
Marie L. Radford. 
 - Chicago  Association of College and Research Libraries  1999. 
 - xi, 242 p.  23 cm. 
 - ACRL publications in librarianship  no. 52 .
<br/><br/>Includes bibliographical references (p. 205-217) and index. 
<br/><br/><label>ISBN: </label>0838979513 (alk. paper) 
<br/><br/><label>LCCN: </label>98047242  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Academic libraries--Reference services--United States.<br/>Communication in library science--United States.
<br/><br/><label>LC Class. No.: </label>Z674  Z675.U5  / .A75 no.52 
<br/><br/><label>Dewey Class. No.: </label>020 s  025.5/2777/0973