TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service: career success through customer satisfaction
SN  - 0135766958 (pbk.)
AV  - HF5415.5 .T513 1998
U1  - 658.8/12 21
PY  - 1998///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer services
KW  - Local
KW  - Success in business
KW  - Customer relations
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -