TY  - BOOK
AU  - Dee, David.
ED  - Dartnell Corporation
TI  - Quality depends on you: 7 simple things you can do for your company and your career
AV  - HD62.15 .D453 1996
PY  - 1996///
CY  - Chicago, IL
PB  - Dartnell Corp.
KW  - Benchmarking Management
KW  - Local
KW  - Customer services
KW  - Total quality management
KW  - Quality assurance
N1  - Illustrator: Dave Calver; "By the editors at Dartnell"--Cover; Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality
ER  -