7 simple things you can do for your company and your career Dee, David. creator Dartnell Corporation text ilu Chicago, IL Dartnell Corp. c1996 1996 monographic eng

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xiv, 269 p. ill. 23 cm. Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality. David Dee. Illustrator: Dave Calver. "By the editors at Dartnell"--Cover. Benchmarking Management Customer services Total quality management Quality assurance HD62.15 .D453 1996 96083847 981105 20210506062854.0 218387