01326nam a2200277Ia 4500 218387 BIBL 20210506062854.0 981105s1996 ilu 000 0 eng d 96083847 9850701251 14.95 HD62.15 .D453 1996 658.4063 D311q 1996 Dee, David. Local 85006 Quality depends on you 7 simple things you can do for your company and your career David Dee. Chicago, IL Dartnell Corp. c1996. xiv, 269 p. ill. 23 cm. Illustrator: Dave Calver. "By the editors at Dartnell"--Cover. Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality. Benchmarking Management Local 59690 Customer services Local 83493 Total quality management 180799 Quality assurance 155843 Dartnell Corporation Local 84047 163590 163590 0 0 lc 0 HD_62_150000000000000__D453_1996 0 mbl 292739 12 12 20 2016-05-27 Dartnell Corp. 14.95 312994 0 HD62.15 .D453 1996 50000002081296 2016-05-27 00:00:00 r:218387 z:NCC:I 6