Dee, David. <br/><br/>
Quality depends on you  7 simple things you can do for your company and your career 
David Dee. 
 - Chicago, IL  Dartnell Corp.  c1996. 
 - xiv, 269 p.  ill.  23 cm. 
<br/><br/> Illustrator: Dave Calver.  "By the editors at Dartnell"--Cover. 
<br/><br/>Part 1. The 7 simple things you can do. Make continuous improvement your personal motto -- Be a super supplier to your customers' -- Zero in on zero defects -- Reengineer your thinking -- Believe in your own quality -- Sign your work -- Benchmark the best -- Part 2. Tips and techniques. Supervising for a quality performance -- Creating quality frontline customer service -- Delivering super support staff quality. 
<br/><br/><label>ISBN: </label> 14.95 
<br/><br/><label>LCCN: </label>96083847 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking Management<br/>Customer services<br/>Total quality management<br/>Quality assurance
<br/><br/><label>LC Class. No.: </label>HD62.15  / .D453 1996