TY  - BOOK
AU  - Wayland, Robert Edwin,
AU  - Cole, Paul M. (Paul Michael), 1958-
TI  - Customer connections: new strategies for growth
SN  - 0875847994
AV  - HF5415.5 .W39 1997
PY  - 1997///
CY  - Boston, MA
PB  - Harvard Business School Press
KW  - Customer relations
KW  - Local
N1  - Includes index; Includes bibliographical references
ER  -