00734nam a2200217Ia 4500 218380 BIBL 20200304103423.0 981105t1997 mau 000 0 eng d 0875847994 31.95 HF5415.5 .W39 1997 658.812 W358c Wayland, Robert Edwin, Local 289809 Customer connections new strategies for growth Robert E. Wayland, Paul M. Cole. Boston, MA Harvard Business School Press 1997. xi, 267 p. ill. Includes index. Includes bibliographical references. Customer relations Local 83490 Cole, Paul M. (Paul Michael), 1958- Local 211532 163583 163583 0 0 lc 0 HF_5415_500000000000000__W39_1997 0 mbl 292684 12 12 20 2016-05-27 312987 0 HF5415.5 .W39 1997 50000002084639 2016-05-27 00:00:00 r:218380 z:NCC:D 6