00642nam a2200193Ia 4500001000700000003000500007005001700012008004100029020002200070050002400092100003400116245008600150260005300236300002100289500002000310504004100330650003000371700004700401218380BIBL20200304103423.0981105t1997    mau           000 0 eng d  a0875847994c31.9500aHF5415.5b.W39 19970 aWayland, Robert Edwin,2Local10aCustomer connectionsbnew strategies for growthcRobert E. Wayland, Paul M. Cole.  aBoston, MAbHarvard Business School Pressc1997.  axi, 267 p.bill.  aIncludes index.  aIncludes bibliographical references. 0aCustomer relations2Local0 aCole, Paul M. (Paul Michael), 1958-2Local