Wayland, Robert Edwin, <br/><br/>
Customer connections  new strategies for growth 
Robert E. Wayland, Paul M. Cole. 
 - Boston, MA  Harvard Business School Press  1997. 
 - xi, 267 p.  ill. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0875847994  31.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .W39 1997