TY - BOOK AU - McKenna, Regis. TI - Real time: preparing for the age of the never satisfied customer SN - 0875847943 AV - HF5548 .M365 1997 PY - 1997/// CY - Boston, MA PB - Harvard Business School Press KW - Real-time data processing KW - Local KW - Technology KW - Sociological aspects N1 - Includes index; Includes bibliographical references ER -