00789nam a2200253Ia 4500 215988 BIBL 20160527195711.0 961118s1997 mx a 001 0 spa d 9688605166 (OCoLC)35950189 MPI MPI PUXA HF5415.5 .T83 1996 658./812 Tschohl, John. Local 181810 Achieving excellence through customer service. Spanish Servicio al cliente el arma secreta de la empresa que alcanza la excelencia John Tschohl y Steve Franzmeier. México Editorial Pax c1997. 350 [1] p. Includes index. Customer services Local 83493 Franzmeier, Steve. Local 98690 161681 161681 0 0 0 658_812000000000000_T879A_E 0 evl 279684 10 10 1 2016-05-27 310372 0 658.812 T879a E 80000002023029 2016-05-27 00:00:00 r:215988 z:NCC:D 6