TY  - BOOK
AU  - 
AU  - Fong,Yem S.
AU  - Stolt,Wilbur A.
TI  - Interlibrary loan/document delivery and customer satisfaction: strategies for redesigning services
SN  - 078900013X (acid-free paper)
AV  - Z713.5.U6 I574 1996
U1  - 025.6/2 20
PY  - 1996///
CY  - New York
PB  - Haworth Press
KW  - Greater Midwest Research Library Consortium
KW  - Local
KW  - Interlibrary loans
KW  - United States
KW  - Library user satisfaction
KW  - Middle West
KW  - Research libraries
KW  - Document delivery
KW  - Libraries
KW  - User satisfaction
N1  - "Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso; Includes bibliographical references and index
ER  -