01571nam a2200361Ia 4500 215759 BIBL 20160527195648.0 960725s1996 nyua b 001 0 eng 96033324 078900013X (acid-free paper) DLC DLC DLC n-us--- n-usc-- Z713.5.U6 I574 1996 025.6/2 20 Interlibrary loan/document delivery and customer satisfaction strategies for redesigning services Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S. Fong, editors. New York Haworth Press c1996. 265 p. ill. 23 cm. "Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso. Includes bibliographical references and index. Greater Midwest Research Library Consortium. Local 105420 Interlibrary loans United States. Local 115356 Library user satisfaction Middle West. Local 125899 Research libraries Middle West. Local 158612 Document delivery Middle West. Local 87654 Interlibrary loans Middle West. Local 115356 Libraries User satisfaction United States. Local 125760 Research libraries United States. Local 158612 Document delivery United States. Local 87654 Weaver-Meyers, Pat. Local 187671 Fong, Yem S. Local 97578 Stolt, Wilbur A. Local 174737 161521 161521 0 0 0 025_620000000000000_I61 0 evl 278398 10 10 1 2016-05-27 310112 0 025.62 I61 80000002014713 2017-05-18 00:00:00 r:215759 z:NCC:D 6