Interlibrary loan/document delivery and customer satisfaction  strategies for redesigning services 
Pat L. Weaver-Meyers, Wilbur A. Stolt, Yem S. Fong, editors. 
 - New York  Haworth Press  c1996. 
 - 265 p.  ill.  23 cm. 
<br/><br/> "Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>078900013X (acid-free paper) 
<br/><br/><label>LCCN: </label>96033324  
<br/><br/><label>Subjects--Corporate Names: </label><br/>Greater Midwest Research Library Consortium.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interlibrary loans--United States.<br/>Library user satisfaction--Middle West.<br/>Research libraries--Middle West.<br/>Document delivery--Middle West.<br/>Interlibrary loans--Middle West.<br/>Libraries--User satisfaction--United States.<br/>Research libraries--United States.<br/>Document delivery--United States.
<br/><br/><label>LC Class. No.: </label>Z713.5.U6  / I574 1996 
<br/><br/><label>Dewey Class. No.: </label>025.6/2