@book{161521,
	author = {Weaver-Meyers, Pat.},
	title = {Interlibrary loan/document delivery and customer satisfaction},
	publisher = {Haworth Press},
	year = {c1996.},
	address = {New York},
	note = {"Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--T.p. verso.}
}