Neal, Dorothy A. <br/><br/>
Telephone techniques 
Dorothy Neal. 
 - 2nd ed. 
 - New York  McGraw-Hill  c1998. 
 - vi, 148 p. : ill. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0028020111  24.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business.