TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management for competitive advantage
T2  - McGraw-Hill series in management
SN  - 0070212171 (alk. paper)
AV  - HD9980.5 .F549 1994
U1  - 658 20
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Local
N1  - Includes bibliographical references and indexes
ER  -