Fitzsimmons, James A. <br/><br/>
Service management for competitive advantage 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - New York  McGraw-Hill  c1994. 
 - xviii, 462 p.  ill.  24 cm. 
 - McGraw-Hill series in management .
<br/><br/>Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>0070212171 (alk. paper) 
<br/><br/><label>LCCN: </label>93035762  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F549 1994 
<br/><br/><label>Dewey Class. No.: </label>658