00871nam a2200265Ia 4500 212515 BIBL 20210506062854.0 960618s1991 mx a b 001 0 spa d 9684228171 12.55 (OCoLC)34948164 PMU PMU PUXA HD 9980.5 .G532 1991 HF5415.5 .G56 1991 Ginebra, Joan. Local 102771 Dirección por servicio la otra calidad Joan Ginebra, Rafael Arana de la Garza. México McGraw-Hill c1991. xii, 240 p. ill. 23 cm. Serie empresarial Local 168412 Includes bibliographical references (p. 217-219) and index. Customer services Local 83493 Total quality management 180799 Arana de la Garza, Rafael. Local 53851 158969 158969 0 0 lc 0 HD_9980_500000000000000__G532_1991 0 mbl 261013 12 12 20 2016-05-27 Medical Books 14.95 347578 0 HD9980.5 .G532 1991 50000002086311 2016-05-27 00:00:00 r:212515 6 0 0 0 658_812000000000000_G492D 0 evl 261016 10 10 1 2016-05-27 306538 0 658.812 G492d 80000001982811 2016-05-27 00:00:00 r:212515 z:NCC:D 6