TY  - BOOK
AU  - Stamatis, D.H.
TI  - Total quality service: principles, practice, and inplemetaion
SN  - 1884015832
AV  - HF5415.5 .S73 1996
PY  - 1996///
CY  - Boca Raton, Fl
PB  - St Lucie Press
KW  - Customer service
KW  - Quality control
KW  - Local
N1  - Includes bibliographical references and index
ER  -