00600nam a2200181Ia 4500 212314 BIBL 20160527195102.0 970926|1996||||flu|||||||||||||| ||eng|d 1884015832 47.50 HF5415.5 .S73 1996 Stamatis, D.H. Local 173721 Total quality service principles, practice, and inplemetaion D.H. Stamatis. Boca Raton, Fl St Lucie Press 1996. xv;318 p. Includes bibliographical references and index. Customer service Quality control. Local 83492 158809 158809 0 0 lc 0 HF_5415_500000000000000__S73_1996 0 mbl 260041 12 12 20 2016-05-27 CRC Press 47.50 306322 0 HF5415.5 .S73 1996 50000002071263 2016-05-27 00:00:00 r:212314 z:NCC:D 6