Stamatis, D.H. <br/><br/>
Total quality service  principles, practice, and inplemetaion 
D.H. Stamatis. 
 - Boca Raton, Fl  St Lucie Press  1996. 
 - xv;318 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1884015832  47.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--Quality control.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S73 1996