TY  - BOOK
AU  - Oliver,Richard L.
TI  - Satisfaction: a behavioral perspective on the consumer
SN  - 0070480257 (acid-free paper)
AV  - HF5415.335 .O55 1997
U1  - 658.8/12 20
PY  - 1996///
CY  - New York
PB  - McGraw Hill
KW  - Consumer satisfaction
KW  - Local
KW  - Evaluation
N1  - Includes bibliographical references and index
ER  -