Ramos, José Ramón. Competitividad empresarial siglo XXI un enfoque bio-psico-socio-espiritual José Ramón Ramos S. y Angélica Galván C. - México Panorama Editorial 1994. - 166 p. ill. Includes bibliographical references. ISBN: 9683803539 Subjects--Topical Terms: CompetitionTotal quality managementOrganizational changeOrganizational effectivenessEmployee competitive behavior.