TY - BOOK AU - Williams,Anna Graf TI - Hospitality cases in marketing and operations SN - 0138538395 AV - TX911 .W53 1997 U1 - 647.94/068 20 PY - 1997/// CY - Upper Saddle River, NJ PB - Prentice Hall KW - Hospitality industry KW - United States KW - Case studies KW - Local ER -