TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Introduction to total quality: quality management for production, processing, and services
SN  - 0132325217
AV  - HD62.15 b .G64 1997 
U1  - 658.5/62 
PY  - 1997///
CY  - Upper Saddle River, N.J.
PB  - Prentice-Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -