Goetsch, David L. <br/><br/>
Introduction to total quality  quality management for production, processing, and services 
David L.Goetsch, Stanely B. Davis. 
 - 2nd ed. 
 - Upper Saddle River, N.J.  Prentice-Hall  c1997. 
 - xii, 660 p.  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0132325217 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD62.15 b .G64 1997 
<br/><br/><label>Dewey Class. No.: </label>658.5/62