Koehler, Jerry W. <br/><br/>
Quality government  designing, developing, and implementing TQM 
Jerry W. Koehler, Joseph M. Pankowski. 
 - Delray Beach, FL  St. Lucie Press  c1996. 
 - xiii, 281 p.  ill.  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1574440136 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration<br/>Total quality management in government<br/>Government productivity