Milakovich, Michael E. <br/><br/>
Improving service quality  achieving high performance in the public and private sectors 
Michael E. Milakovich. 
 - Delray Beach, FL  St. Lucie Press  1995. 
 - xx, 258 p.  ill. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>188401545X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Quality control
<br/><br/><label>LC Class. No.: </label>HD 31  / .M435 1995