O'Neil, Rosanna M. <br/><br/>
Total quality management in libraries  a sourcebook 
Rosanna M. O'Neil. 
 - Englewood, Colo.  Libraries Unlimited  1994. 
 - xvi, 194 p.  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1563082470 
<br/><br/><label>LCCN: </label>94008011  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library Administration--United States.<br/>Total quality management
<br/><br/><label>LC Class. No.: </label>Z678  / .O54 1994 
<br/><br/><label>Dewey Class. No.: </label>025.1/0973