TY - BOOK AU - Anschutz,Eric E. TI - TQM America: how America's most successful companies profit from total quality management SN - 1881117138 (pbk. : acid-free pape) AV - HD62.15 .A57 1995 U1 - 658.5/62 20 PY - 1995/// CY - Bradenton, Fla. PB - McGuinn & McGuire KW - Total quality management KW - United States N1 - Includes bibliographical references (p. 223-224) and index ER -