00938nam a2200241Ia 4500 204434 BIBL 20160527193630.0 920122s1994 ag a 001 0 spa evlg HF5415.5 .V3818 1994 658.8/12 20 Vavra, Terry G. Local 184471 After-marketing como conservar clientes de por vida mediante el marketing de relaciones Terry G. Vavra ; versión en español de Roberto Escalona. Buenos Aires Addison-Wesley Iberoamericana 1994. xvi, 287 p. ill. Translation of: Aftermarketing: how to keep customers for life through relationship marketing. Includes bibliographical references and index. Customer relations Local 83490 Consumer satisfaction Local 79985 Customer service Local 83492 Relationship marketing. 152765 152765 0 0 lc 0 HF_5415_500000000000000__V3818_1994 0 mbl 213635 12 12 20 2016-05-27 Boriken 15.00 296880 0 HF5415.5 .V3818 1994 50000001816684 2016-05-27 00:00:00 r:204434 z:NCC:D 6