@book{152431,
	author = {Donnelly, James H.},
	title = {Cómo conquistar al cliente},
	publisher = {Paidós},
	year = {1992.},
	series = {Paidos empresa},
	address = {Barcelona},
	edition = {1. ed.},
	note = {Translation of: Close to the customer : 25 management tips from the other side of the counter.}
}