TY  - BOOK
AU  - Denton,D.Keith
TI  - The service trainer handbook: managing service businesses in the 1990's
SN  - 0070164142 (pbk.)
AV  - HD9980.5 .D46 1992
U1  - 658 20
PY  - 1992///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Local
KW  - Customer services
N1  - Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in; Includes bibliographical references (p. 115-121) and index
ER  -