Denton, D. Keith. <br/><br/>
The service trainer handbook  managing service businesses in the 1990's 
D. Keith Denton. 
 - New York, N.Y.  McGraw-Hill  c1992. 
 - viii, 128 p.  ill.  c 24 cm. 
<br/><br/> Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in. 
<br/><br/>Includes bibliographical references (p. 115-121) and index. 
<br/><br/><label>ISBN: </label>0070164142 (pbk.) 
<br/><br/><label>LCCN: </label>93131328 //r95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .D46 1992 
<br/><br/><label>Dewey Class. No.: </label>658