TY  - BOOK
AU  - Hopson,Barrie
AU  - Scally,Michael
TI  - 12 pasos para el éxito brindando servicio
T2  - Colección de management
SN  - 9505372280
AV  - HF5415.5 .H6718 1993
PY  - 1993/// printing
CY  - Buenos Aires
PB  - Ediciones Macchi
KW  - Customer service
KW  - Management
KW  - Local
KW  - Public relations
N1  - Translation of: 12 steps to success through service
ER  -