Hopson, Barrie, <br/><br/>
12 pasos para el éxito brindando servicio 
Barrie Hopson y Mike Scally. 
 - Buenos Aires  Ediciones Macchi  1993 printing. 
 - 182 p.  ill.  23 cm. 
 - Colección de management .
<br/><br/> Translation of: 12 steps to success through service. 
<br/><br/><label>ISBN: </label>9505372280 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service--Management.<br/>Public relations
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H6718 1993