@book{150976,
	author = {Lindsay, William M. and Petrick, Joseph A.},
	title = {Total quality and organizaton development},
	publisher = {St. Lucie Press},
	year = {c1997 [i.e. 1996]},
	series = {The St. Lucie Press total quality series},
	address = {Delray Beach, Fla.}
}