@book{150973,
	author = {Woodall, Jack. and Rebuck, Deborah K.},
	title = {Total quality in information systems and technology},
	publisher = {St. Lucie Press},
	year = {c1997 [i.e. 1996]},
	series = {The St. Lucie Press total quality series},
	address = {Delray Beach, Fla.}
}